Refund policy
Return & Refund Policy
Effective Date: July 4, 2026
At MetroMart115.store, we are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, we're here to help.
Return Eligibility
You may request a return within 7 days of receiving your order if:
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The product arrives damaged or defective.
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You receive an incorrect item.
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The product remains unused, unopened, and in its original packaging with all accessories.
Non-Returnable Items
The following items are not eligible for return:
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Used or customer-damaged products
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Personalized or customized products
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Digital products and downloadable content
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Gift cards
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Clearance or final sale items unless defective upon arrival
Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed within 5–10 business days using the original payment method.
Exchanges
We offer exchanges only for products that are defective, damaged, or incorrectly shipped, subject to product availability.
Return Shipping
If the return is due to our mistake, MetroMart115.store will cover the return shipping costs. Otherwise, customers are responsible for return shipping charges.
Order Cancellation
Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.
Contact
For return or refund assistance, please email: